Shopping on
On-line purchases made through the Internet site are governed by the sales conditions stipulated below. Please read them carefully. Your use of the site as a purchasing medium constitutes your acceptance of these conditions and of the modifications that may, from time to time, make to them. reserves the right to cancel and refund any order placed on its site. Customers will be notified by email if this is the case.


Payment method/invoicing
Credit cards are the only forms of payment permitted for on-line purchases on the Internet site. VISA and MasterCard are accepted. Please note that the confirmation email sent to you after your site purchase has been completed constitutes your invoice.

At the time your order is placed, we will attempt to authorize your credit card with your financial institution. If your financial institution indicates that they are unable to authorize your credit card, then you will be emailed a credit card authorization failure notification. Please note that your order will not have been successfully processed if a credit card authorization failure occurs.

Orders placed through the Internet site will be billed at the price indicated next to the description and illustration of the relevant product, in the right-hand column, or below, of the "Shopping" section of the site. In order to provide for unforeseen fluctuations in market prices, reserves the right to modify its prices on products sold through its Internet site at any time without notice. Delivery charges and handling charges are exercisable on every Internet order.

Calculating Tax
All items shipped to a Canadian location are subject to GST (Goods and Services Tax). All items shipped to a Quebec location are subject to GST and PST (Goods and Services Tax and Provincial Sales Tax). Shipping charges are subject to GST.

Availability of Products makes every effort to stock sufficient quantities of products sold through its Internet site. However, availability of products cannot be guaranteed. accepts no responsibility for any damages resulting from stock-outs. If is unable to deliver a product ordered through its Internet site, you will be advised by email. reserves the right to limit quantities.

Typical delivery times are:
15-20 days for deliveries within Canada
20-25 days for deliveries within the US
25-40 days for international deliveries

Please allow 3-5 days handling/processing time for all orders.

If you require an expedited service, please contact us directly and we will try to accommodate your request.

We can be reached at

Shipping Policy - Products shipped from the United Kingdom

Orders are shipped using regular Royal Mail service. For international orders, please note that you will be responsible for any additional customs taxes or tariffs as applicable to your country, at the time of delivery.

Typical delivery times are:
15-20 days for deliveries within the United Kingdom
20-25 days for deliveries to continental Europe
25-40 days for international deliveries

Please allow 3-5 days handling/processing time for all orders.

If you require an expedited service, please contact us directly and we will try to accommodate your request.

We can be reached at

If were to be found responsible pursuant to a claim by one of its Internet customers, its liability would be limited to the aggregate of the amounts paid by the customer to for purchases affected through its Internet site. The foregoing notwithstanding, customers are entitled to all the rights provided under applicable laws and regulations and must abide by the obligations provided under those same laws and regulations. The relationship between the parties is governed by the laws of the Province of Quebec. Any dispute arising from sales or credits, or from failures with respect to the applicable conditions of sale through the Internet site will fall under the jurisdiction of the Quebec courts.

Force Majeure (Acts of God)
Internet site customers agree that will not be held responsible for its failure to execute its obligations, or for the damages and/or losses incurred as a result of a force majeure (act of God) or of a fortuitous event.


Returns or exchanges will only be accepted on merchandise purchased online from the Internet site. Returns or exchanges on all merchandise will be accepted within 30 days of the placement of the order if the items are unused, unworn, and unwashed. After 30 days, returns are ONLY accepted if you have received the wrong item or if the merchandise is damaged or defective. CDs, Records and DVDs must remain factory sealed, unless they are damaged or defective.

Returns and Exchanges
When returning or exchanging an item, please email us at to receive a return/exchange form. Once you have received it, fill out all fields on the form, and print it out. Make sure to include your order number and item description. Pack the item(s) securely and ship the order back to us, including the return/exchange form. If you have to fill out customs forms, indicate the package value as $5.

If the return or exchange is a result of a error, shipping costs will be refunded to you by Otherwise shipping costs will NOT be refunded.

To the extent returned merchandise is in the same condition it was in at the time of delivery, you will receive a credit equivalent to the total cost of the merchandise being returned. We will credit your account as soon as we receive the merchandise and advise you by email.

Send all returns and exchanges to:

c/o Kate Havnevik Online Shop
1/710 Fulham Road
London SW6 5SB

PRIVACY AND SECURITY believes that your personal information deserves to be protected. You can browse our site without providing any personal information at all. However, if you want to make a purchase, receive our automated site updates or enter a contest, you will need to provide the necessary details.

When you make a purchase online, needs to know your name, the delivery address, your email address, your telephone number and your credit card number and its expiry date. This information allows us to process and track orders. No credit card information is saved on the servers.

Your personal information is also used to send you updates, if you so request, and to notify you if you win a contest, and to send you prizes. We may also use personal account information and data collected through your personal identification to generate statistics and aggregate reports for internal use and for sharing with affiliates, subsidiaries, licensees, successors and advertisers. These statistics and aggregate reports will not contain any personally identifiable information. Your identity is kept anonymous.

When you register or place an order, it's done through a secure server. servers use a state-of-the art, 128-bit key data encryption system called "Secure Socket Layers" (SSL) to encode personal information transmitted on the Internet. Thanks to this system, your credit card number and its expiry date become indecipherable while they travel on the Internet.

Depending on how you have configured your browser, when you log in to, a small file - a "cookie" - is stored on your computer's hard drive. The use of "cookies" or "witnesses" on Internet sites has become the rule rather than the exception, and most browsers are programmed to accept them. Witnesses record visit-related information in a small file stored on your hard drive. This information is then used by to simplify your shopping and your navigating. Witnesses store information related to your "travels" on our site. They do not have the required capability to gather other information on your hard disk. feels that your personal information should be just that - personal. does not sell, rent or make available visitors' non-aggregated specific personal information to anyone other than

The efforts made by to protect the personal information that travels on or through its Internet site do not absolve users from assuming the risk that the confidentiality of that information might be broken. Accordingly, disclaims responsibility with respect to damages you may incur as a result of information exchanges with on the Internet. reserves the right to transmit personal information if required to do so by law or by virtue of regulations, or to protect its rights as well as those of the site users and of its commercial partners.

Security is on our mind as well as yours!

The security related to credit card transactions is essential to the proper management of electronic trade. Accordingly, insists on making those transactions as reliable and secure as possible. Any failure in our security system could have very serious repercussions on our operations and on the confidence our customers place in us. Consequently, does everything within its power to stop credit card fraud and to protect transactions effected through its Internet site.

If you have any additional questions or concerns, please contact us and we will be happy to help you:

By email:

By mail:
Kate Havnevik Online Shop
1/710 Fulham Road
London SW6 5SB
United Kingdom